Our dolls are made of silicone which emulates the sensuality and feel to the touch of the human body. Breakage and cracks may be produced if not used properly or not transported carefully due to the characteristics of the silicone products.
We provide free repair for the dolls our company sold within half a year.
silicone, However, is a material that cannot be reshaped and it is unavoidable to leave slight scars during the repair.
At the same time all the customers who bought our dolls can enjoy free makeup within half a year calculating from the date of sale and they only need bear the freight.
Our dolls can bend freely and maintain a variety of postures, but our original intention is not to use ball joints like cheaper dolls.
We recommend changing its postures occasionally for display function. Due to the characteristics of the product, we cannot accept replacement or return if that there are initial quality problems.
Due to silicone casting, there will be slight impurities and speckles on the doll's surface, but they will not affect the beauty and use of the doll.
In the meantime, for the fixing of the internal skeleton, there are very slight block traces on the doll's shoulders, dips, back and feet soles which are the normal and unavoidable phenomenon and has been marked when the dolls are leaving the factory.
We try to make every doll perfect, we hope every doll owner satisfied with our dolls. but some time unpredictable issue happen during shipping.
First of all, we put insurance for every shipping. if there is damaged during shipping, please don't worry, we will do our best to help, depends on the degree of damage, usually we will offer repair solution or replacement doll.
If the box damaged when receive it, please check it and take open box picture or video. if the doll damaged badly, please just refuse to accept delivery, and send us email with all the info.
We will send all the proof to shipping company, also customer need send same it to local shipping company at same time, the shipping company may not refund full price, but they will burden the freight.
After shipping company damage checking processing end, they will refund shipping fee or compensation, and we will send new doll for replacement.
Silicone products are very soft and prone to produce ruptures or folds or get damaged if not used properly. In use, please don't touch the silicone surface with sharp objects and cut the silicone.
Once the incision appears on the silicone, it will be torn in the incision direction gradually if it is used continuously and be damaged completely.
Once any rupture appear on the doll's skin, please stop using it immediately and make repairs. Silicone cannot be used together with the common adhesive. For repair, please use the special repair agent we provide.
If the damage is not big, one can attempt to repair it by oneself. Firstly, ask for silicone repair agent from our customer service.
After receiving the repair agent, please adjust the doll to the posture in which the crack can fold first, and then cleanse the crack and the stains around it.
After it becomes dry, smear the adhesive on the crack. Finally fix the crack and wait for the adhesive to dry and solidify.
If there are holes, by the same token first adjust the doll to the posture like when it came out of the factory and keep the holes in sizes under normal pressure. Then cleanse the stains.
After it becomes dry, use adhesive to stuff the hole and polish it to make it consistent with the surrounding skin.
Finally wait for the adhesive to solidify completely. The special silicone adhesive needs 24 hours for curing and be careful not to move or squeeze it during the period.
If the damage is relatively serious and cannot be repaired by oneself or if the customer feels great difficulty in DIY repair, the doll can be sent back to the factory for repair.
If it is still within the warranty period of our after-sales service, we will repair it freely for you, but the user need bear the shipping costs.
Moreover, silicone is a kind of material that cannot be reshaped. During repair, adhesion scars will be left on it which cannot be avoided.
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